Ali Aviles

Recommended products and solutions that met customers’ needs by applying the appropriate knowledge and expertise.

Created and maintained a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Identified and offered technology related, solution-based recommendations to solve customer needs.

Responsible for diagnosing technology issues through various troubleshooting activities including the use of specialty software. Created positive customer interactions by solving a variety of software and hardware issues.